Support: 1-877-DONNAY-7



You have no items in your shopping cart.

Shipments And Returns

  • 30-Day Exchange

Customer Service is available from 8:00 am 'til Midnight Eastern 365 days a year. We can be reached via phone at (877) Donnay-7 , or by email

Our industry exclusive guarantee doesn’t just apply to a faulty product. Almost every racquet company protects you from defects after purchase. Ours like most others is a full year, but at Donnay you can send the racquet back and get a different model if you decide within 30 days it’s not the wonder wand you thought it would be. It's a no-risk way to buy & a no-questions-asked way to return if you're unsatisfied and  exchange it for something else. Only ONE used racquet may be returned for such an exchange. If you buy multiple racquets, use ONLY one until you are sure you will be keeping them.

You can even think of it as a months test drive. That’s how certain we are that you’ll feel the Donnay difference in its unique solid-core racquets (not hollow frames like our competitors) that are a quantum leap in arm comfort and safety, control and stability and a significant power boost over the hollow racquets.

Returned racquets must not have been be "abused" or damaged by improper stringing, in order to qualify for a NEW exchange. Racquets with with excessive wear may receive a store credit, or replacement with a racquet in similar condition. You’re responsible for shipping the racquet back to Donnay's Atlanta or New York headquarters & all returned racquets must be postmarked or shipped within 30 days from the day you received the racquet in order to qualify for the exchange. The initial cost of our shipping product to you, whether included in the price (as no charge shipping), or charged independently is not refundable unless an error was made on our part. This would include our sending defective product, the wrong size product, or product other than what was ordered. You're responsible for going over the email copy of your automated order which we send you when you submit your online order, and making sure it is correct. If incorrect you should contact us  immediately by phone, text or email, to make any corrections if needed. 

Defective Racquets

  • Please review our defective racquets policy below:

    • All new racquets have a one-year manufacturers warranty against defects.
      Improper stringing or damage caused by inexperienced stringers is not covered.
      We suggest always having your racquet strung by a Professional Stringer.
    • Defective Replacements are at the sole discretion of Donnay & must be sent to us for evaluation.
    • We will replace the racquet if we determine the racquet is defective in Material or workmanship.
      A detailed report on the reason for a denied replacement will be emailed to the customer.

    • If your racquet is deemed defective, we will replace it with the same model of racquet, if available.
     • Racquets that have been abused, run over, damaged from heat, customized, etc. void the warranty.
    • If model is no longer available, store credit will be given in the amount of the original purchase price.
    • If we don't replace your racquet, it can be returned to you at your expense if that is desired.
    Donnay  reserves the right to deny a refund in the event discounts were obtained through fraud or  misrepresentation.